Privacy Policy | Tumble Troops Ltd

Privacy Policy

1. Who We Are

Tumble Troops Ltd ("we", "our", "us") is a soft play and inflatables hire business operating in the United Kingdom. We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and store your personal information.

Our designated Data Protection Officers are Max Wilkinson, Liam Ellis, and Daniel Salter.

If you have any questions or wish to exercise your data rights, please contact us:

2. What Personal Data We Collect

We collect the following types of personal data when you make a booking or enquiry:

  • Full name
  • Address
  • Phone number
  • Email address
  • Event location and date
  • Payment details (processed securely through third-party payment platforms)
  • Any additional information you provide during your communications with us

We do not intentionally collect special categories of personal data (e.g. health or biometric data) unless directly relevant for safety reasons.

3. How We Collect Your Data

  • Our website (www.tumbletroops.co.uk)
  • Phone or text communication
  • Email
  • Social media platforms (e.g. Facebook, Instagram)
  • In-person or paper-based forms

4. Why We Use Your Data

  • Manage bookings and deliver our services
  • Send booking confirmations, invoices, or safety instructions
  • Communicate with you about your event
  • Respond to enquiries or feedback
  • Maintain our business and financial records
  • Meet any legal or regulatory obligations

We only process your data where there is a lawful basis to do so, such as contract performance, legal compliance, or your consent.

5. Sharing Your Data

We do not sell or rent your data to any third parties.

We may share your information with:

  • Our employees or authorised contractors for service delivery
  • Payment providers (e.g. Square, PayPal, Stripe)
  • Legal or regulatory bodies if required by law

6. How We Store and Protect Your Data

We keep your data safe by using:

  • Password-protected systems
  • Secure payment gateways
  • Restricted access to customer information
  • Secure deletion of data when no longer required

We retain booking and financial information for up to 6 years, in line with HMRC and legal requirements, unless a longer retention period is required or permitted by law.

7. Your Rights

You have the following rights under the UK GDPR:

  • Right to access – You can request a copy of the personal data we hold about you.
  • Right to rectification – You can ask us to correct inaccurate or incomplete data.
  • Right to erasure – You can ask us to delete your data in certain circumstances.
  • Right to restrict processing – You can ask us to limit how we use your data.
  • Right to object – You can object to how we process your data, particularly for marketing.
  • Right to data portability – You can request your data in a machine-readable format.
  • Right to withdraw consent – If we rely on your consent, you can withdraw it at any time.

To exercise any of your rights, please contact us at info@tumbletroops.co.uk or click here to submit an enquiry.

If you're not satisfied with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

8. Cookies and Website Tracking

Our website (www.tumbletroops.co.uk) may use cookies to improve your experience and analyse website traffic. Cookies are small files that collect information about how you use the site.

You can choose to accept or reject cookies when visiting our website. You can also manage or disable cookies in your browser settings.

We use cookies for:

  • Essential website functionality
  • Performance and traffic analysis
  • Booking or enquiry form tracking

For more details, please contact us for further information.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in how we handle your data or due to legal requirements. The latest version will always be available on our website or by request.

Last updated: 23 June 2025